Working with My Danish Roots
Hiring a professional genealogist is a matter of confidence. This is the very reason why transparency and trustworthiness are essential values to us at My Danish Roots.
And because we are local and experienced in our field, we can do high-quality research with a minimum of wasted time. You will benefit by that.
My Danish Roots is a full-service professional genealogy research agency working out of Copenhagen, Denmark. We undertake any genealogy task which can be solved through Danish sources.
Our research service is billed hourly and our rate is 50 USD per hour. We charge only for our working hours and we don’t add any other costs at all.
Because it is impossible exactly to tell how long time a research will take, we suggest doing it in steps of for instance 5 hours – but you can choose any number of hours that you are comfortable with.
Please remember that we always offer to do a consultation completely free of charge to evaluate the chances of meeting your expectations and to advise you. We accept only projects with a fair chance of that.
We will keep you informed about the progress during the search, so you can adjust the focus or goal if you prefer. More importantly, you can terminate the research at any time and for any reason in which case, we will refund unused hours in full.
Working on location
We commence the research and share the findings during the research process.
An agreement with My Danish Roots follows typically these steps:
- You fill out the form on our front page
- We do a consultation completely free of charge and inform you about the outcome and our evaluation of the chances of success
- You choose the number of research hours you’re comfortable with
- You can pay our fee in different ways
- PayPal – our account is: email@example.com
- Bank transfer (we email the details)
- Credit or debit card (we email a secure link)
- Mastercard Debit*
- Visa Electron*
My Danish Roots uses a secure payment server that encrypts all information with SSL protocol which means your data is secure and cannot be read by other outsiders.
We charge your credit card before we commence our research and we confirm always upon receipt of payments.
You have the option of changing or terminating the research at any time of the process and get a refund for hours not used but the right of withdrawal is not granted on our services as they are of such a nature that under Danish law no right of return can or should be granted.
All amounts on the website include VAT; if applicable.
*) When paying with Visa Electron and Mastercard Debit, which both are debit cards, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or decline the payment.
We process your personal information securely and confidentially in accordance with applicable law, including the Personal Data Regulation and the Data Protection Act.
Your information will only be used for the research we are conducting for you will be deleted when your task is closed.
When visitors fill out the form on the site, we collect the data displayed in the form and also the visitor’s IP address and browser’s user agent string to help detect spam.